Amazon’s checkout page stopped working for some users

By Catherine Thorbecke, CNN

Thousands of customers looking to purchase an item on Amazon early Wednesday encountered an error message on the e-commerce site’s checkout page, a rare issue for a platform that has become even more of a central shopping hub for countless households during the pandemic.

There were more than 9,000 user reports of issues with Amazon.com as of 9:30 a.m. ET on Wednesday, according to outage-tracking site DownDetector. The most commonly-reported issue by far was related to checking out on the site, per the DownDetector data.

Some customers attempting to check out on the site saw the following the error message: “An error occurred when we tried to process your request. Rest assured, we’re working to resolve the problem as soon as possible. If you were trying to make a purchase, please check Your Account to confirm that the order was placed. We apologize for the inconvenience.”

The issue appeared to last for hours before it was entirely fixed. An Amazon spokesperson confirmed a little after 11:30 a.m. ET that the issue had been resolved.

“We’re sorry that some customers may have temporarily experienced issues while shopping,” Betsy Harden, an Amazon spokesperson, told CNN Business in a statement. “We have resolved the issue, and everything is now running smoothly.”

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